ABOUT, FAQ'S & DISCLAIMER

We specialize in hand-crafted, one of a kind high quality real wood home furnishings. We are a husband and wife team based out of a small woodworking shop in our home town of Puyallup, Washington. We take pride in producing products that we are proud of and most importantly, our customers can be proud of.

FAQ-
How do I place an order?
The easiest way to place an order, is through messaging or email. To make the process faster please have a reference photo of styles and colors you like as well as measurements. Please remember, we will always try to get close to a design you send but can never guarantee it to be 100% identical. Triple check your measurements, the color and style as once we begin building these cannot be changed. If we are able to make changes there will be a fee. The fee will depend on the severity of the change, how long it will take and if additional materials need to be purchased.

Do you have a store where I can view items?

We are a home-based business. Due to this we don't hold inventory for viewing purposes. We do allow clients to come view our finished work by appointment only.

Do you require a deposit or full payment up front?
For ordering we do require down payment as a non-refundable security deposit. This allows us to purchase materials for the project. The remaining balance is to be paid in full at time of pickup. We accept PayPal (fee applies) or cash for payments.

When will my order be completed?
We usually are 6-12 weeks out after an order is placed. Time will vary with the amount of orders we have currently going. This will always be addressed at time of ordering so you  know when your items will be ready.

What are your pricing for items?
Due to the custom nature of the pieces we offer prices will vary greatly with the size, color and style you choose. To get a quote please send over any reference photo's of designs, colors and measurements. Quotes are always free! Please note, that we are a licensed business and all items will be subject to local sales tax.

How many people will fit around my table?
Here is a general guide we use to figuring our how large of a table you will need for the amount of people you'd like to seat.
5' will seat 4 comfortably
6' will seat 4-6 comfortably
7' will seat 6-8 comfortably
8' will seat 8-10 comfortably
9' will seat 10-12 comfortably
This may vary with the table leg design and if you're using chairs or benches. Benches will allow slightly more seating in most cases.

Will I get updates during the build process?
Yes, absolutely! We want to make sure everything is looking and turning out how you envisioned.

Do you ship?
We can ship furniture and the cost will depend on the weight/size of the pieces needing to be shipped. 

Do you deliver?
We personally don't deliver but have a local company who can deliver for a fee.

Pickup up your order-

We are located in Puyallup, Washington for pickup.
If the vehicle you have is unable to properly transport your items we recommend using rental uHaul trucks, vans or trailers to make sure your items arrive safely to your home.
Once an order is ready to be picked up, you have 7 days to arrange pickup or a holding fee ($50+) will be applied to your total. This fee will occur every 7 days the item is not picked up. After 60 days, you have forfeited all items and any and all payments towards them. You’re responsible for the safe transport of your item. Please bring the appropriate means to transport (i.e., tie downs, tarps, blankets) Your furniture, unless specified, is not meant for the outdoor elements. When picking up, please look over your furniture. Let us know if you have any concerns or issues at pickup. Once items leave our possession we are no longer responsible for them. 

How do I care for my new furniture?
Once an item leaves our hands, it is your responsibility for how it is maintained. Every wood top is sealed with multiple coats of a thick poly sealant. While the poly top is the highest durability offered, avoid high heat with your table tops. Use place mats, cup holders, ect to protect your table. Once a month orange oil wax or wood polish is recommend. Sharp or blunt objects can scratch your item so take precaution. Daily clean up can be soap and water clean up. Make sure not to leave standing water on you table. We don't recommend leaving your furniture in garages, sheds or the outdoors as the climate can effect your furniture. All furniture is meant for indoors unless specified otherwise.

Disclaimer-
All sales are final, no refunds or exchanges. 

 All pieces are one of a kind and handmade. No piece will ever be exactly the same but this is something we embrace! We are perfectionists and will always take the time to ensure quality products. We do work with real wood and with this its own imperfections. We use kiln-dried wood to limit the amount of movement from seasonal and humidity changes from season to season but wood will move. It is important to understand that real wood contains natural knots, various grain patterns and imperfections and can shrink, bow, crack, and gap with time. 

Thank you,
Two Willows Market